Testing Silver Surfers

نویسندگان

  • Peter Mirski
  • Aleksander Groth
  • Teresa Zangerl
  • Clint Leahr
چکیده

Silver Surfers show constant growth rates in the usage of the internet and touristic internet services. This paper investigates specific user behaviour of senior people while being tested in a Usability Lab. The methodology of "Thinking Aloud" and "Retrospective Review" are compared with each other in terms of acceptance, utility and specific outcomes. In order to optimize web based booking platforms, Silver Surfers – who show constant growth rates in the usage of the internet and touristic internet services – should be tested in an adequate way. To be able to optimize web based booking platforms in the future, first recommendations for Usability Test Settings are formulated.

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تاریخ انتشار 2013